🎁UNBOXING
You don't just want a mystery box...you want an experience! Each box will be a joy to unwrap as you discover new treasures.
🎁VALUE
The fair market value of your items will be more than the price you paid!
🎁SIZE
We have 3 different packages to choose:
Small + Medium +Large + X Large
Package(Small) will include at least 3 items. [Sold Out!!!]
Package(Medium) will include at least 4 items.
Package(Large) will include at least 5 items.
Package(X Large) will include at least 6 items. (doll size will be larger)
Each Package includes at least one doll from us!
Contents worth at least $129!!!
🎁NOT THE PROPS
The products listed in the product image are for reference only and may appear in the mystery box, as well as other gifts that may appear in the mystery box, each mystery box is unique and we update the contents of our mystery boxes regularly! We guarantee you will not be disappointed when you receive your mystery box 😉
This box of favourites is guaranteed to contain four big surprises that they definitely won’t be expecting. We can't reveal too much about what's inside (or we'd spoil the surprise, duh!) but trust us when we say this is a mad box of fun. Bestselling fun, in fact.
🎁Returns Information:
Due to the nature of this product, we are not able to accept change of mind returns the entire order or on the individual mystery box items. Returns & exchanges will be offered for defective items only. For more information, please see our Terms & Conditions.
1.ORDER DISPATCH TIME
We make your reborn doll and ensure every detail after your order has been successfully placed. Painting and production usually takes 1-3 working days, longer for holidays. We then dispatch the order, at which point you will receive a dispatch email. Sorry to keep you waiting, but your doll is worth the wait.
2.LIST OF COUNTRIES/REGIONS
3.ESTIMATED DELIVERY TIME
*A selection of products are shipped from our US warehouse with an estimated transit time of 5-8 days, click here for more Fast Shipping Products. Many of them are very hot, get a head start on meeting your baby quickly!
4.SHIPPING COSTS
5.ABOUT FULL SILICONE BABIES
Attention: The actual weight of the full silicone baby dolls is more approximate to that of the real baby, thus the freight cost will rise within a reasonable range.The actual freight will be charged according to the price and weight of the full silicone baby you purchase, sorry for any inconvenience caused.
6.CHANGE OF ADDRESS
You can contact customer service to change your shipping address before your order is dispatched. The shipping address cannot be changed after the order has been dispatched.
7.TRACKONG ORDER
Once the order is placed, our system will send you an email with the order details.
Click here to track your order, please enter Tracking Number in the input box and click Track.
The online update of logistics information may be delayed for 1-2 days, please wait patiently.
Attention: If you purchase multiple items, your order may be split into multiple packages. If you only receive one of the packages, please don't worry and wait patiently.
8.COVID-19 PRECAUTIONS
To ensure that our customers and courier partners are kept safe:
- Our warehouses are following all stipulated safety and hygiene guidelines
- Our couriers wear masks and use disinfectants
- We don't require a signature for delivery - delivery to the address you have ordered is considered good
We ask you to do your part too by:
- Wearing a mask when you receive goods
- Sanitising your goods when you've received them
9.CONTACH US
Did the above information not answer your question? Click here to contact us.
10.SHIPPING PARTNERS
- Address Changes
If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!
- Cancellations/Returns(Enjoy Return/Exchange Policy for 90 days.)
2.Cancellation of an order before it has been dispatched is subject to a 15% cancellation charge.
3.Cancellation is not supported after an order has been placed.
Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
- Exchange & Return
Attention:
The address on the package is only the address of the last processing center, not the return address. To get the return address, please contact our customer service via service@reborngalleries.com. We are not responsible for the consequences and costs of any unconfirmed returns.☆Products are damaged by misuse, mishandling, or poor maintenance.
☆Personal Reasons due to changed mind, personal taste, etc.
Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.